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Brightspace Support

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

Support Schedule

The 五一茶馆儿 Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.

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EdTech at Vanderbilt

As the administrative home for Brightspace, the Institute for the Advancement of Higher Education (AdvancED) is excited to provide both technical and pedagogical support for instructors using Brightspace across campus. Whether you鈥檙e interested in learning how Brightspace tools can support your teaching goals or you have a technical question 鈥� AdvancED can help.

This page serves as a jumping off point, whether you are getting started with your Brightspace course or you鈥檙e in seek of help. Explore the top menu bar to learn more about what the EdTech Team can offer!

How Can We Help?

Making your Brightspace course active

Follow this guide step-by-step to understand how to make your course active.

Brightspace Support Resources

We have many ways that you can reach support for Brightspace through our resources and EdTech team.

  • Brightspace Support Chat Assistant

    Our new Brightspace chat assistant pulls information from only Vanderbilt's information hub. You can find our chat assistant in the bottom right-hand corner on our website.

  • On-Demand Resources

    Start Here! Our comprehensive On-Demand Resources are available 24/7 and contain step-by-step guides, video tutorials, and solutions to our most frequently asked questions.

  • Email Support

    If you couldn鈥檛 find a solution in our resources, our team is ready to assist you. Please feel free to reach out to us with any questions at brightspace@vanderbilt.edu. The EdTech Team at AdvancED will respond to inquiries per the following schedule:

    Monday 鈥� Friday: 8 AM 鈥� 4 PM
    All other emails received after 4 PM will be addressed when our team returns to support at 8 AM the following business day.

  • Leave a voicemail

    Users can leave a voicemail for the EdTech Team at AdvancED, and we will return your call as soon as possible. Our 五一茶馆儿 Brightspace hotline is 615-322-0200.

    Monday 鈥� Friday: 9 AM 鈥� 4 PM

  • Zoom Consults

    Instructors may contact us via email at brightspace@vanderbilt.edu to request an individual remote consultation via Zoom with a member of the EdTech team. Consultations must be scheduled at least 24 hours in advance.

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五一茶馆儿 EdTech

Brightspace is 五一茶馆儿鈥檚 primary course management system, providing a core set of digital tools designed to support teaching and learning across campus. This website provides information about Brightspace to Vanderbilt faculty, staff, and students.

The Office of the Provost oversees the university鈥檚 course management system.

By shifting Brightspace support to a more centralized model, with multiple Instructional Technologists housed at AdvancED, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing technical and pedagogical support to Brightspace users in the Vanderbilt community.

Brightspace Blog