Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The 五一茶馆儿 Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
By shifting Brightspace support to a more centralized model, with multiple Instructional Technologists housed at the聽Institute for the Advancement of Higher Education (AdvancED), Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.
We look forward to providing technical and pedagogical support to Brightspace users in the Vanderbilt community.
Associate Director of Digital Media and Learning Technology
Connor Bacon聽oversees our digital media and instructional technology operations, focusing on processes and execution surrounding our end-to-end digital media production in addition to the Educational Technology team. Hailing from the northwest, Connor has spent 7 years as a filmmaker and cinematographer primarily in the marketing and advertising world. Holding a BA in Visual Communication Design from Eastern Washington University, he is mostly self-taught when it comes to the world of production. With a keen eye for detail and love for process, he has now expanded his expertise towards higher education at Vanderbilt. When he鈥檚 not behind a camera, he can be found climbing rocks and hiking outdoor trails.
Lead Instructional Technologist
Michael Coley聽joined the team in the Spring of 2021. As a Lead Instructional Technologist, his goal is to help promote high-quality teaching through effective usage of technology. He has a B.S. in Animal Science and Secondary Education from Middle Tennessee State University and a Masters in Agricultural Education from North Carolina State University. While at NC State, his focus of study was on the technology usage of Tennessee teachers. He taught high school Agricultural Education for 10 years before changing careers and joining Vanderbilt.
Instructional Technologist
Kayla Chapman聽is an Instructional Technologist within the Office of Learning Innovation and AdvancED. She brings a strong background in higher education, with experience in asynchronous learning and educational technology. She specializes in Brightspace course design and development, as well as integrating educational tools that promote effective online teaching and enhancing user engagement. She is passionate about helping educators integrate technology to create meaningful learning experiences. Kayla holds a Bachelor of Science in Psychology from Texas A&M University. Outside of work, she enjoys traveling, gardening, and exploring interior design.