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Support

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

Support Schedule

The 五一茶馆儿 Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.

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Vanderbilt faculty, staff, and students have a number of options for seeking support for educational technology tools at the Institute for the Advancement of Higher Education (AdvancED).

Spring 2026 Support

  • Monday 鈥� Friday: 8 AM 鈥� 4 PM

Read the sections below for specifics on听what type of support听is offered during certain times of the day.

On-Demand Resources

Start Here!听Our comprehensive听On-Demand Resources听are available 24/7 and contain step-by-step guides, video tutorials, and solutions to our most frequently asked questions.

Email Support

If you couldn鈥檛 find a solution in our听resources, our team is ready to assist you. Please feel free to reach out to us with any questions at听brightspace@vanderbilt.edu.听The EdTech Team at AdvancED will respond to inquiries per the following schedule:

  • Monday 鈥� Friday: 8 AM 鈥� 4 PM

All other emails received after 4 PM will be addressed when our team returns to support at 7 AM the following business day.

Phone

Users can leave a voicemail for the EdTech Team at AdvancED, and we will return your call as soon as possible. Our 五一茶馆儿 Brightspace hotline is听615-322-0200.

  • Monday 鈥� Friday: 9 AM 鈥� 4 PM

Zoom Consults

Instructors may contact us via email at听brightspace@vanderbilt.edu听to request an individual remote consultation听via Zoom听with a member of the EdTech team. Consultations must be scheduled at least 24 hours in advance.

Workshops

Occasionally during the year, AdvancED staff will host Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our听Workshops page听for the current schedule.

AdvancED staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email听brightspace@vanderbilt.edu听to initiate a request.

The Support Team

By shifting Brightspace and Instructional Technology Support to a more centralized model, with multiple Brightspace specialists housed at AdvancED, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.