Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The 五一茶馆儿 Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
Brightspace makes it easy for a user to see and access all of their courses. This guide will show you a couple different ways to view your courses.
To view your Brightspace courses, you must be logged into Brightspace. Log into Brightspace at:
Updated Spring 2020
Finding Your Courses on the Dashboard
Once you are logged in you will see some courses displayed immediately on your dashboard. Make note of the tabs above your courses, to make sure you are viewing the right semester/category.
Courses.
If you still don鈥檛 see a course, look at our instructions for What if my courses aren鈥檛 there?
Using the Course List Icon
Another method is to locate the global navigation bar at the top of the page. Click the Course List icon. It is the icon that looks like a grid, or is sometimes called a 鈥渨affle鈥�.
This will display a list of all the past and present courses for which you have access. Click on the name of a course to access it.
What if my courses aren鈥檛 there?
Note: If you have recently made an add/drop, please be patient as it can take anywhere from 4-8 hours for YES enrollments to show up in Brightspace.
If you are enrolled in a course and it鈥檚 not appearing on Brightspace, that means the instructor hasn鈥檛 made it Active yet. Making a course Active Inactive is at the discretion of the instructor.
To check if this is the case:
- Log into YES to view your current enrollments.
- Compare your YES enrollments to what appears on your Brightspace dashboard
- If you can see a course on YES, but you cannot see that course in Brightspace, that means that your instructor has not yet made the course active for students. You can contact your instructor directly to inquire when the course will be made active.
- If you feel that your YES enrollments are incorrect, contact the Office of the University Registrar.